Refund policy

At Loop Apparel, we want you to love what you ordered. If something isn't right, we're here to help.

Returns

  • Items may be returned within 30 days of delivery for a full refund or store credit.
  • Items must be unworn, unwashed, and in original condition with tags attached.
  • Final sale items are not eligible for return.

Exchanges

  • We gladly accept exchanges for a different size or color within 30 days of delivery.
  • To start an exchange, visit our Contact Us page.

How to Start a Return

  1. Visit our Contact Us page with your order number and reason for return.
  2. We'll send you a return authorization and instructions.
  3. Ship the item back to us. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds are issued to the original payment method.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery, and we'll make it right at no cost to you.